Asserting Consumer Rights Against Merchants & Service Providers
Foreign consumers purchasing goods or services in Turkey are protected by Consumer Protection Law No. 6502.
1. Remedies for Defective Goods (Ayıplı Mal)
In case of defective goods or services, consumers can demand contract refund, free repair, price reduction, or item replacement.
2. Consumer Arbitration Committees (Tüketici Hakem Heyeti)
Disputes below statutory monetary thresholds can be resolved rapidly through local Consumer Arbitration Committees without filing court lawsuits.
